Full time

Sanctuary Night Advice Worker (Female) – Marylebone Project

Location: The Marylebone Project

Closing date: 31st July 2024

Location: Marylebone, London

Salary: £31,927 per annum

Hours: 40 hours/week. 3 and 4 overnight shifts every two weeks over a four week rolling rota averaging 40 hours per every week

Contract: Permanent, full-time

The Marylebone Project & The Role

The Marylebone Project is one of the largest women’s hostels in the UK for women affected by homelessness. Those we support are often affected by substance misuse, unemployment, domestic violence and mental health issues. Whatever their story, we aim for the same ending, self-esteem, employment and independent living. We do this by providing shelter, education opportunities, spiritual space and events in a welcoming and secure environment.

This is a fantastic opportunity within the Project, your role will be based within our newly refurbished Centre where you will manage a caseload of service users who may have complex needs and challenging behaviour. You will provide Advice, Guidance and information (IAG) to vulnerable adults and holistic support to address their needs within a psychologically informed environment.

Part of your role will also include Coordinating and facilitating our Drop-in Service for rough sleepers, providing them with a range of services including food provision; laundry; showers; clothing and nurses clinics.

You will have the opportunity to be part of a service which will really make a difference to women’s lives and have the privilege to see them grow in confidence and skills.

Main Responsibilities

  • Provide a high-quality, person-centered service to homeless women with a range of low to high needs within a Psychologically Informed Environment.
  • Provide holistic support to a caseload of women at risk who access the Sanctuary, signposting service users to the relevant services that will address their needs.
  • Assist in the provision of our drop-in within a safe, secure, psychologically informed environment. Meeting the basic needs of the clients by providing food, warmth, shelter, showering facilities, meaningful activities, and safety.
  • Produce person centered and high-quality documents for a caseload of clients including risk assessments, support plans and referrals relating to their needs. This includes and is not limited to, housing, employment, health and financial needs.
  • Provide up to date housing advice and guidance to low-to-high support service users. Signposting them to the relevant specialist services in order for them to access table accommodation.
  • Provide tenancy management and support for residents
    in the Emergency Beds.

Knowledge, Skills & Experience

The successful candidate will have:

  • Paid experience of working with vulnerable people and those with complex needs in an Advice and Guidance or Support Worker role (or equivalent).
  • Experience of providing Advice, Guidance and information (IAG) to vulnerable adults. Experience of managing a caseload of service users with low to high support needs. Creating and updating all relevant documents such as risk assessments and support plans
  • Experience of working with clients in a trauma-informed way with proven effectiveness.
  • Understanding of safeguarding vulnerable adults.
  • Demonstrate an understanding of statutory compliances and standards such health and safety, equal opportunities, data protection, particularly within a residential setting.
  • Demonstrate excellent customer service skills. Ability to develop good working relationships and rapport with services users and stakeholders.
  • An understanding of effective voids and arrears management, including financial support, with up-to date knowledge of the welfare benefit system.
  • Using motivational interview techniques to produce and approach referrals, needs and risk assessments and support planning in a SMART manner.
  • Evidence of effective de-escalation techniques.
  • Understanding of safeguarding vulnerable adults


Church Army employees get access to a variety of different benefits, to see what benefits you would be eligible for please check the job pack linked below.

WeCare – Provides access to a 24/7 online GP, mental health support service, get fit programmes, counselling and wellbeing support.

LifeWorks – LifeWorks allows employees to access ‘employee perks’ which supplies exclusive discounts, cashback, gift cards and cinema deals.

Cycle to Work Scheme – CycleScheme allows you to purchase a new bike and accessories through Church Army. With no upfront payment it can save you 25% – 39% with tax-effective monthly repayments.

Specsavers Eye Tests – Employees who habitually use display screen equipment for their job, will be eligible for an eye test voucher with Specsavers.

Annual Leave:28 days, inclusive of bank holidays, rising by one day a year to a maximum of 33 days after each full year’s service. As the project works on a 24/7 basis, you will be required to work some bank holidays including Christmas and New Year.

Occupational Requirement: Due to the responsibilities of the role, there is an occupational requirement under the Equality Act 2010 that the post holder is female. The Marylebone Project is based over two sites, 100m apart, up to 7 floors, and the job regularly involves walking throughout and between both sites. The postholder must be able to access all areas of the Project, and may be required to do so quickly in the event of an emergency. There is also a requirement to travel across London for work related purposes. The ability to undertake these physical aspects of the role and to carry smaller items are required as essential.

DBS: This post is  subject to an enhanced DBS check. Safeguarding training will be required.

How to Apply

To apply, please complete a Marylebone Application form which is available to download from the job advert on The Marylebone Projects Website and send this to our email: Recruitment@MaryleboneProject.org.uk

For more information on this role please refer to the Job Pack.

Closing Date: 31st July 2024

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