Full time

Sanctuary Advice Worker (Female)*

Location: London The Marylebone Project

Closing date: 30th November 2022

Are you…

  • Dedicated to working with vulnerable people?
  • Looking for a varied and people focused role?
  • Motivated by working as part of a team?
  • Passionate about doing a job that makes a difference?

The Marylebone Project is one of the largest women’s hostels in the UK for women affected by homelessness. Those we support are often affected by substance misuse, unemployment, domestic violence and mental health issues. Whatever their story, we aim for the same ending, self-esteem, employment and independent living. We do this by providing shelter, education opportunities, spiritual space and events in a welcoming and secure environment.

The Role:

This is a fantastic opportunity within the Project, your role will be based within our newly refurbished Centre where you will manage a caseload of service users who may have complex needs and challenging behaviour. You will provide Advice, Guidance and information (IAG) to vulnerable adults and holistic support to address their needs within a psychologically informed environment.

Part of your role will also include Coordinating and facilitating our Drop-in Service for rough sleepers, providing them with a range of services including food provision; laundry; showers; clothing and nurses clinics.

You will have the opportunity to be part of a service which will really make a difference to women’s lives and have the privilege to see them grow in confidence and skills.

Key Tasks:

  1. Provide a high quality, person centred service to homeless women with a range of low to high needs within a Psychological informed environment.
  2. Provide holistic support to a caseload of rough sleeping women who access the Centre, signposting service users to the relevant services that will address their needs.
  3. Assist in the provision of our rough sleepers Drop – in within a safe, secure, trauma informed environment. Meeting the basic needs of the clients by providing food, warmth, shelter, showering facilities, meaningful activities and a safe place to sleep.
  4. Produce person centred and high-quality documents for a caseload of clients including risk assessments, support plans and referrals relating to their needs. This includes and is not limited to; housing, employment, health and financial needs.
  5. Provide up to date housing advice and guidance to low-to-high support service users. Signposting them to the relevant specialist services in order for them to access stable accommodation.
  6. Provide tenancy management and support for residents in the Emergency Beds.

The successful candidate will:

  • Have working experience of supporting clients with Mental Health and/or Complex Needs.
  • Have experience of providing Advice, Guidance and information (IAG) to vulnerable adults.
  • Possess excellent communication and time management skills.
  • Be willing and able to work flexibly to meet the needs of the women.

Must have: 1-year minimum paid experience of working with vulnerable people and those with complex needs in an Advice and Guidance or Support Worker role. (or equivalent)


£30,699 per annum


40 hours/week. Working on shift-based rota which includes early, late, night, and weekends. A copy of the current rota can be found here


Church Army is an auto enrolment employer. If you are eligible for pension contributions, you will be enrolled in to a qualifying scheme and minimum pension contributions will be made by the employer.

Annual Leave

28 days per annum, rising by 1 day per year to a maximum of 33 days, inclusive of 8 bank holidays. As the project works on a 24/7 basis, you will be required to work some bank holidays.


Open-Ended, Full-Time


An enhanced DBS check required and compliance with Church Army’s safeguarding policies. Safeguarding training will be required.

Occupational Requirement

*Positions are exempt under the Equality Act 2010, Schedule 9, Part 1.

Physical requirement: The Marylebone Project is based over two sites, 100m apart, and the job involves walking throughout and between both sites. The Bradbury House site is a listed building, over five floors with a lift. The postholder must be able to access all areas of the Project and may be required to do so quickly in the event of an emergency. The ability to undertake these physical aspects of the role and to carry smaller items are required as essential.

Closing Date

8am Wednesday 30 November 2022


Wednesday 7 December 2022

More info

For more information on the role, please see the job pack.

If you have any questions, please email recruitment@maryleboneproject.org.uk.

How to apply

To apply, please download and complete the Marylebone Project Application Form for this post from www.maryleboneproject.org.uk. When you are ready to submit your application below, please upload your completed application form and select ‘Apply now’.

Upload Application

    • Select file
    • Please tick this box to confirm you are not a Robot.

Get Involved

Turn your belief into action and be the helping hand that our communities are reaching for. Will you join us?

Find out how


Your generosity is transforming the lives of those who need it most. Together we can achieve so much.

Donate now