Full time

Resettlement Worker (Female)

Location: The Marylebone Project

Closing date: 31st July 2024

Location: Marylebone, London

Salary: £33,158 per annum

Hours: Average 40 hours a week on a five-week rota. Normal working pattern will be working across early and late shifts & working 2 weekends out of 5. Working hours and rotas are subject to change by the organisation as required, based on operational/service need, though we try not to do this frequently. Some flexibility in working hours is expected.

Contract: Open-Ended, Full-Time

The Marylebone Project & The Role

The Marylebone Project is one of the largest women’s hostels in the UK for women affected by homelessness. Those we support are often affected by substance misuse, unemployment, domestic violence and mental health issues. Whatever their story, we aim for the same ending, self-esteem, employment and independent living. We do this by providing shelter, education opportunities, spiritual space and events in a welcoming and secure environment.

As a Resettlement Worker you will be supporting homeless women to gain the skills needed in order to live independently; our clients are expected to be with us for no more than 2 years and the main route into independent living will be PRS (Private Rented Sector). You will be carrying out a variety of workshops to support the clients to gain the skills needed and use our internal and external partners to help our clients get back into work or education. You will also be supporting the women to understand financial responsibilities, paying rent, bills, council tax and applying for benefits.

You will need to be someone who can work with other people unconditionally, who has an understanding of the challenges of homelessness and can work without judgement. You will need to be a strong team player, with excellent communication skills and able to work well with others. You will be part of a fantastic team, being one of five Resettlement Workers holding a caseload of women, with the focus on resettlement and preparing for independence.

This role is part of a much larger Project, so here you have the opportunity to work alongside and support your colleagues working with our women focusing on reflection, recovery, training, employment at all stages of their journey out of homelessness.

At the project, we serve our women as a community, all pulling together and celebrating life’s joys and sharing and supporting through hardship. If you are a resilient, compassionate person, with a strong passion and dedication for serving others, whilst being a positive, pro-active team player in an environment of openness and laughter, this role is for you.

Main Responsibilities

  • Provide a high-quality, person-centered Resettlement support to service users with a range of low to medium support needs
  • Assist in the provision of safe and secure accommodation
  • Always work collaboratively professionally, responsibly, and diligently
  • Provide tenancy management and support
  • Support the referral process within the Marylebone Project
  • Ensure data is managed and handled appropriately, and effectively communicate.
  • Ability to use empathy, reflection and critical thinking together with interpersonal skills to engage with a diverse client group.

Knowledge, Skills & Experience

The successful candidate will have:

  • Understanding of statutory compliances and standards such health and safety, equal opportunities, confidentiality, GDPR, particularly within a residential setting.
  • Ability to demonstrate ethical and professional behaviour, empathy and sense of urgency, and resilience whilst working with a vulnerable client groups.
  • Up to date knowledge around the challenges faced by homeless women, including trauma and coping with transition.
  • Knowledge around related policies.
  • Understanding of effective voids and arrears management, including financial support, with up-to-date knowledge around the welfare benefit system.
  • Understanding of Safeguarding vulnerable adults.
  • Ability to see the potential in people and to include the clients in various aspects of the project; volunteering internally and externally, looking for opportunities for them to grow and build skills.
  • Ability to develop good relationships and rapport with clients and stakeholders, especially the local community.
  • effective risk assessment skills within a dynamic fast paced environment.
  • Understanding of  internal and external policies and practices and to apply/implement these in practice.
  • Ability to respond to various influential ontexts internally as well as externally.
  • Ability to working with a diverse group of clients, ability to treat people with dignity and compassion, a self-awareness on how to manage personal biases.


Church Army employees get access to a variety of different benefits, to see what benefits you would be eligible for please check the job pack linked below.

WeCare – Provides access to a 24/7 online GP, mental health support service, get fit programmes, counselling and wellbeing support.

LifeWorks – LifeWorks allows employees to access ‘employee perks’ which supplies exclusive discounts, cashback, gift cards and cinema deals.

Cycle to Work Scheme – CycleScheme allows you to purchase a new bike and accessories through Church Army. With no upfront payment it can save you 25% – 39% with tax-effective monthly repayments.

Specsavers Eye Tests – Employees who habitually use display screen equipment for their job, will be eligible for an eye test voucher with Specsavers.

Annual Leave: 28 days rising by one day a year to a maximum of 33 days after each full year’s service; this includes 8 days for bank holidays. As the project works on a 24/7 basis, you will be required to work some bank holidays.

Occupational Requirement: Due to the responsibilities of the role, there is an occupational requirement under the Equality Act 2010 that the post holder is female. The Marylebone Project is based over two sites, 100m apart, up to 7 floors, and the job regularly involves walking throughout and between both sites. The postholder must be able to access all areas of the Project, and may be required to do so quickly in the event of an emergency. There is also a requirement to travel across London for work related purposes. The ability to undertake these physical aspects of the role and to carry smaller items are required as essential.

DBS: This post is subject to an enhanced DBS (Disclosure and Barring Service) check and compliance with safeguarding policies and procedures. Safeguarding training will be required.

How to Apply

To apply, please complete a Marylebone Application form which is available to download from the job advert on The Marylebone Projects Website and send this to our email: Recruitment@MaryleboneProject.org.uk

For more information on this role please refer to the Job Pack.

Closing Date: 31st July 2024

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